Returns and Refunds

Coverage : We ship to all of Mexico.

Cost : Free shipping on selected promotions over a certain amount.

Estimated delivery time : 7 to 22 business days from order confirmation. Rural areas may take longer.

Tracking : A tracking number will be sent by email.

No refunds are accepted for change of mind.

If your product arrived damaged or incorrect, you must notify us within 7 calendar days of receipt .

Requirements for processing claims:

Photo of the damaged or incorrect product

Order number

Problem description

Send your complaint to hola.pawslo@gmail.com .

We will evaluate the case within 48 to 72 business hours.

If applicable, a refund or reshipment will be issued at no additional cost.

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