Frequently Asked Questions

📦 How long does it take for my order to arrive?

Our shipments typically take between 7 and 16 business days , depending on your location. Once shipped, we'll send you a tracking number so you can check the status of your order at any time.

💳 What payment methods do you accept?

We accept credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and other secure payment methods available in Mexico.

🔁 Can I return a product?

Of course! At PawsLo , you have a 90-day money-back guarantee . If your product arrives damaged or defective, please contact us and we'll be happy to arrange a hassle-free exchange or refund.

🐶 Are your products safe for my dog?

Yes. All of our products have been reviewed by experts, tested by our own doggies, and recommended by veterinarians and allied shelters. We don't sell anything we wouldn't use on our own furry friends.

✉️ How can I contact the PawsLo team?

You can write to us anytime at [your contact email] or send us a direct message on our social media. We're happy to help!

📍Do you sell throughout Mexico?

Yes, we ship to all of Mexico. If you're in a hard-to-reach area, you can contact us before purchasing to check available options.